Customer and cardholder resources

Easy access to important tools and information for our customers.

Support Videos and Guides

Access how-to videos and downloadable help guides for your EFS or Fleet One EDGE account.

For your convenience

Click the links below to access important forms and information for EFS customers and cardholders.

• Certification of Beneficial Ownership (BOCDD)
• Carrier Claims – Transaction Dispute – Fraud
• Carrier Claims – Transaction Dispute – Non Fraud
• Carrier Claims – MC Transaction Dispute – Fraud
• Mastercard Non Fraud Dispute Form
• Merchant Invoice Dispute Form
• Order EFS Checks
• Void/Returned Checks – Check Action Request Form
• WEX BANK Privacy Policy
• Merchant W9 Form

Customer service numbers

• EFS and Fleet One Customer Service
  • 888-824-7378
  • 800-776-2433
  • 888-824-7378
  • 888-824-7378
  • 877-275-8801

  Office locations

  • Portland Office
    • 1 Hancock Street
      Portland, ME USA 04101
    • 4031 Aspen Grove Drive
      Suite 550
      Franklin, TN 37067

    Contact us

    To send us a question or request a time to talk, complete the form below and a representative will respond to you shortly. Thank you for your business!

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    © 2024 WEX Inc. All rights reserved.

    Fleet One, EFS and CrossRoads fleet cards are administered by WEX Inc.

    Fuel Card 1

    Monthly Gallons at BRANDX*	Cents Per Gallon
    300-499	1¢
    500-1,499	1.5¢
    1,500-2,499	2¢
    2,500-3,999	3¢
    4,000-4,999	4¢
    5,000-9,999	5¢
    10,000-19,999	6¢
    20,000-49,999	7¢
    50,000+	8¢

    Fuel Card 2

    Monthly Gallons at BRANDX*	Cents Per Gallon
    300-499	1¢
    500-1,499	1.5¢
    1,500-2,499	2¢
    2,500-3,999	3¢
    4,000-4,999	4¢
    5,000-9,999	5¢
    10,000-19,999	6¢
    20,000-49,999	7¢
    50,000+	8¢

    *Do you need a disclaimer?